TERMS AND CONDITIONS

Summary of some of your key rights

Thank you for your interest in our Terms & Conditions. We are currently revising this content, if you have any questions please contact our friendly customer service team and they will be able to answer your questions.

WHO WE ARE

We are Maker&Son USA, a trading name operated by CF Group USA LLC in the United States.

Company Number 2023368402.

WEBSITE TERMS & CONDITIONS
Thank you for visiting the webstore of Maker & Son US, makerandson.com (“website”). This website is operated by Maker & Son US Inc. Throughout the website, the terms “we,” “us,” and “our” refer to Maker & Son US Inc. (the “Company”). By using and shopping at our website, you agree to the following terms and conditions (“Terms and Conditions”). The conditions of sales mentioned hereafter concern only makerandson.com and are not related to any other conditions that are applied in stores. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using the website, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

PRIVACY
We respect and are committed to protecting your privacy. In order to serve you better, we may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. This information will never be sold by anyone. Our full Privacy Policy can be accessed on the website, or by clicking on the following link: us.makerandson.com/privacy-policy.

SECURITY
Your payment and personal information are always safe. Our SSL software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

COLORS OF ACCURACY AND LISTINGS
We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error-free.

TYPOGRAPHICAL ERRORS
In the event that a Maker & Son US product is mistakenly listed at an incorrect price on the website, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount charged to your credit card.

PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy, which can be accessed on the website, or by clicking on the following link: us.makerandson.com/privacy-policy.

COPYRIGHTS
Please do not copy images or content found on the website. The entire content included on this website, including but not limited to text, graphics, logos, button icons, and images, is copyrighted as a collective work under United States and international copyright laws and is the property of the Company. The collective work includes works that are licensed to the Company. Any use, including but not limited to the reproduction, distribution, display, or transmission of the content of this Website is strictly prohibited unless authorized in writing by the Company.

FRAUD PROTECTION
Maker & Son US online store reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order, or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the canceled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

GENERAL
We reserve the right to refuse service to anyone for any reason at any time. By using this website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms and conditions.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of these conditions, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
NOTICE
The Company may deliver notice to you by e-mail, a general notice on the website, or by another reliable method to the address you have provided to us.

PAYMENT
Us.makerandson.com accepts payments from PayPal, Amazon Pay, QuadPay, Visa, MasterCard, Discover, and American Express. PayPal is the preferred way to pay online due to its safety and speed. PayPal stores and safeguards your credit card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. Orders to other countries outside of the United States may be subject to VAT, import duties, and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm delivered duty unpaid (DDU). This means that we do not collect VAT, duties, and/or taxes on orders to countries outside the United States, and we cannot predict what your estimated charges may be. If you do incur any such additional charges, they must be rendered for your package to clear customs. Please contact your local customs office for more information.

WARRANTY DISCLAIMER
We provide the following limited warranties to the original purchaser of new Maker&Son US Furniture, subject to the limitations and exclusions stated below: Your Song Furniture Frame: We provide a thirty (30) year limited warranty on the frame of your Song furniture, including all Song Chairs, Sofas, and Corner Sofas. While your frame is under warranty, we will repair or replace any part of it that is defective in material or workmanship. The decision to repair a piece or replace will be made at the discretion of Maker&Son US.
Coil Spring Inserts: Coil spring inserts are warranted against defects in materials and workmanship for a period of two (2) years. Feather and Down Cushions: Feather and Down Cushions are warranted against defects in materials and workmanship for a period of three (3) years. Fabric Coverings: Fabric coverings, other than Customer’s Own Material, are warranted for one (1) year against manufacturing defects, seam slippage, pilling (unless pilling is a natural characteristic), shrinkage, and nap loss.
For the first five (5) years after your purchase, Maker&Son US will be responsible for the delivery cost of defective furniture residing in the United States to and from our manufacturer. Starting Year Six (6) and continuing for the duration of the warranty, you will be responsible for the delivery cost of the furniture to and from the manufacturer. For those outside the United States, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused.
This warranty does not cover fabric fading caused by stains from spills, including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light, or extreme heat. Use of any aftermarket soil or leather protector not approved by Maker&Son US in writing will void this warranty. Colorfastness and durability of Fabric Covering are also excluded from the warranty. These guarantees do not cover fair wear and tear, neglect, abuse, or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat, or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft, or accidental damage or loss caused by a third party. Limitations and Exclusions – For those outside the contiguous United States, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused. This warranty only covers new furniture. New furniture is furniture purchased new from Maker&Son US by the original purchaser. It excludes all furniture sold by an unauthorized Retailer, floor samples, or furniture sold as “AS IS.” Proof of Purchase and Warranty Start date: To make a warranty claim, you must have the original purchase receipt or a copy thereof. This warranty commences on the date of delivery. To initiate a warranty claim, a return, or report a product damaged in transit, please contact us at [email protected].

BESPOKE PRODUCTS
A Bespoke product is an order for a product custom made to your specifications and/or requirements (e.g., using your own material and/or measurements). If we are making the product to measurements you have provided, you are responsible for ensuring that these measurements are correct. The final dimensions of the finished Product will be within 2cm of the requested measurements.

Where there is a bespoke product, and we have not agreed to procure the fabric from a third-party manufacturer, then: you will be responsible for providing and transporting fabric to us promptly in order for us to produce bespoke products; you will be required to supply to us sufficient fabric to enable us to produce the products, with some allowance for wastage; you must arrange for it to be transported to our nominated premises; and we will not be responsible for the condition, quality, or suitability of the fabric you supply. Where any bespoke product is to be made to your dimensions or design, you must give written approval for any final dimensions and designs before we are obliged to start production, and you are responsible for ensuring that the dimensions and designs are fit for your purposes.
Customer Own Materials: This clause applies to any fabric that you provide to us or which you specify and is not on our website (‘Customer Own Material’). This applies to any Product that, at your request, we make with Customer Own Material as a ‘Customer Own Material Product.’ We may refuse to use any Customer Own Material which we deem to be unsuitable for purpose. We may cut, work on, and otherwise treat and deal with your Customer Own Materials as we consider appropriate in the course of making the Product, and (unless you state in writing with your order that surplus should be returned to you) we may use or dispose of excess fabric or items as we think fit. Customer Own Materials will become owned by us when we receive them; ownership in any of them which we return to you (whether unused or incorporated in the Product) will revert to you upon delivery to you. You agree to ensure that your Customer Own Material is in all respects safe and suitable for application in the Product.
Fabrics: Fabric batches may vary. The majority of our fabrics are created from natural materials, and thus, unlike man-made Products, there can be slight variations between batches. The most common variation is that of color – although the actual variation is often almost negligible or very slight. Some fabrics will be more affected than others. While we guarantee to make all your orders from the same batch, we cannot guarantee that subsequent orders will match your original order. Because of the nature of the materials used, any finishes that are applied to the exterior of our Products may alter the final color and feel of the fabric. We cannot accept any responsibility for fading or discoloration caused by exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric color. Darker fabrics are likely to discolor and fade more. Different fabrics, dark or light, are liable to fade or discolor at different rates. After delivery, we cannot accept any responsibility for fading or discoloration due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odor neutralizers and nicotine neutralizers, which contain chemicals that can react with fabric dyes (these Products will normally warn against spraying close to upholstery without first covering it).

LIMITATION OF LIABILITY
The Company, its officers, directors, employees, agents, licensors, and suppliers shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the Company has been advised of the possibility of such damages. Certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.

TERMINATION OF TERMS AND CONDITIONS
These terms and conditions, or any part of them, may be terminated by the Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law, and Indemnification shall survive any termination.

APPLICABLE LAW
This website is created, controlled, and maintained by the Company in the State of California. Accordingly, the laws of the State of California shall govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies, and notices contained herein, all without giving effect to any conflict of laws principles. The Company makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside the United States, you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of California and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of California and must be commenced no later than one (1) year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful, or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.

INDEMNIFICATION
You agree to indemnify, defend, and hold us.makerandson.com, the Company, subsidiaries, affiliates, partners, officers, directors, employees, interns, subcontractors, agents, licensors, and suppliers harmless from any claim or demand, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.

CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

CONTACT INFORMATION
If you have any questions about our Terms and Conditions, please contact us at: [email protected]